1.1 These Terms and Conditions constitute an agreement between you and the Online Store. If you buy from the online store as a consumer, the Consumer Protection Act is also applied to the transaction. It is your responsibility to read these terms and conditions and to save the terms and conditions applicable to each order you place.

1.2 The Online Store has the right to change the content of the Service and these terms and conditions. You can find the current terms and conditions in the Online Store. As we may change the terms, it is important that you read the terms carefully before completing each order.

2.1 Ordering from the Online Store requires that you comply with these Terms, meet the requirements of the Terms and provide information about yourself in full and truthfully.

2.2 You can place an order while logged in or without registration.

2.3 The online store has the right to refuse to deliver an order.

2.4 Please use any discount code in the Online Store at the time of ordering. A code cannot be added to an order afterwards and multiple codes cannot be used at once.

Please note that the discount is not available for the following product groups: alcohol, infant formula, stamps, magazines. The discount code can be removed from the order if the discount applies to these product groups.

2.5 If the order contains an exceptionally large number of individual or several products, we recommend that you contact the store's customer service and confirm the availability of the products in advance.

3.1 You can modify your order in the Online Store free of charge until the time stated in the order confirmation. You can make changes to both the content of the order and the delivery time. For express pickup orders, it is not possible to edit the order.

3.2 After the closing of the editing period, an order that is in picking or has already been picked cannot be edited. The customer can cancel their order in accordance with section 4.

3.3 Please note that the link to edit your order is personal. Please make sure that you do not share the link with third parties and are responsible for any changes yourself. Please note that clicking on the edit link does not automatically log in to the Online Store. So, remember to log in if you are a Konto member and want a Bonus for your purchases.

4.1 You may cancel your entire order free of charge up to the time limit stated in the order confirmation. You can cancel via the link in the order confirmation, under "My orders" in the Online Store, or by calling the store's customer service during customer service opening hours. If you cancel your order after picking has started, the Online Store will charge an additional fee of EUR 14.90 for the work done.

More information on the right of withdrawal is provided in section 11 below.

5.1 The online store displays the current day’s price at the store. At the time of collection, the price may have changed in the store, but we always charge no more than the price at the time of ordering from the online store. All prices indicated in the Online Store include VAT.

5.2 Some products are weighed in the store and the price is determined by weight. Such products may include, for example, fruit, vegetables, service market products, bakery products and cheeses. In the online store, these products are ordered by piece, and the price per kilogram and the estimated unit price based on weight are indicated for the product. In other words, the estimated price of such products is transferred to the shopping cart, and the final price is determined only in connection with picking and weighing in the store.

Some of the fruits and vegetables are sold at a unit price, in which case the total price is determined by the number of pieces and the final price is immediately known to the customer. An average weight has been defined for each unit priced product, and the unit price is calculated by multiplying this weight by the price per kilogram of the product. We always try to choose products that are as close to average weight as possible, but weight may vary depending on availability. The unit price is indicated on the product card and product page, the average weight on the product page

5.3 We charge for packaging materials according to actual use, but always at least 0.99 euros. We collect orders primarily in cardboard boxes.

5.4 Some products may have a purchase volume limit. We'll let you know about the limit on the product or promotion page. Purchase volume restrictions are taken into account on a store-by-store basis.

5.5 A deposit is added to the price of a beverage package marked with a deposit mark, the amount of which is indicated next to the goods as a separate price.

6.1 The online store uses flexible delivery pricing, which means that delivery prices vary depending on the delivery method and delivery time. The exact delivery price will be communicated to you when you select the delivery time and at the final stage of the order before sending the order. The delivery price may be affected by, among other things, the time of placing the order, the date and time of delivery, payment method, order size, Konto membership or separately defined discount codes and promotions.

6.2 In addition to delivery costs, the online store will add a packing material charge to the costs. The charge for packing material will be announced at the end of the order before you confirm the order.

7.1 Sometimes it is possible that the product you have ordered is temporarily out of stock in the store. For such situations, you can choose to accept the replacement of the missing product with a similar product in the shopping cart summary at the order stage. You can allow product-specific substitution when placing an order, in which case the Online Store will replace the product you ordered with a similar product in accordance with the principles below.

7.2 We will endeavor to select a replacement product in such a way that it corresponds as closely as possible to the original product in terms of quantity, quality and price. If you have allowed the product to be replaced when ordering, we will always try to replace the out-of-stock product with a similar product during picking. In picking, we primarily follow the following substitution principles:

• Lactose-free is replaced by lactose-free.
• Low-lactose is replaced by low-lactose or lactose-free.
• Gluten-free is replaced by gluten-free.
• Organic is replaced by organic.
• Sugar-free is replaced by sugar-free.
• Low calorie is replaced by low calorie.
• Domestic is replaced by domestic.
• The product is replaced by a product with the same taste.

7.3 If the Product you have ordered is out of stock and you have not allowed its replacement or it cannot be replaced, then the Product will not be delivered or charged.

7.4 Replaced products will not cost you more than the original product you placed in your order.

8.1 At the ordering stage, you as a customer can choose pick-up or home delivery. For home deliveries, your order will be delivered within the time window you choose. For pickup orders, the order is available for pickup from the beginning of the selected time window until the end of the time window. In both delivery modes, the responsibility for leaving the exact delivery address to the Online Store lies with the customer. In the online store, the system does not check the exact delivery address, so please fill in the address carefully. Shipping zones can have store-specific boundaries. These will be indicated at the time of ordering when selecting the deal to be delivered.

8.2 If the delivery cannot be completed due to a reason attributable to you (for example, in a situation where no one is available to receive the order at the agreed delivery time), we will charge an additional fee of EUR 14.90 for the work done. For home deliveries, our driver always rings your doorbell or knocks on the door when delivering to you. If you are not receiving the order at the agreed delivery time, we will try to reach you and agree on further measures with you. If Online store and the customer agree on a new delivery time because the customer was not present to receive the order, the customer will be charged an additional fee of EUR 14.90. If the order for home delivery has been prepaid, it can be left behind your door at your request. Our responsibility for the goods and their cold chain ends when our driver has left the goods at the delivery address. If the delivery is returned to the store, the customer is responsible for all costs incurred from the return, which include transport and handling costs, the price of non-resaleable products and the price of additional work performed in the amount of EUR 14.90.

8.3 If the order ends up back at the office for a reason attributable to you and the redelivery of the order is not agreed between the Online Store and the customer, the Online Store does not guarantee that your purchases will be delivered or can be picked up later. If the order is not delivered due to a reason attributable to you and the products in your order are returned to the store, we will refund the price you paid for the order minus the costs of the return (transport and handling costs, price of non-resaleable products and the price of additional work done EUR 14.90).

8.4 If you wish the Products to be left at your door, we ask you to write a separate mention of this already when placing your order in the Additional Information for the Driver section of the Online Store. In this case, our responsibility for the goods and their cold chain ends when our driver has left the goods behind the door. In these cases, we require that the order is paid for in advance.

8.5 If you wish to change the delivery time of your order, please do so by the closing time of the order modification. It is no longer possible to change the home delivery time after the closure period has expired, as our route is already locked for the next delivery rounds. If the home delivery time for the delivery you booked for the same day does not work for you, cancel your order and place a new order at the desired new time.

8.6 If delivery is delayed for any reason, we will contact you. If necessary, the online store can change the supplying store so that the order can be picked and delivered in exceptional situations.

8.7 Pick-up orders will be collected for your pick-up by the beginning of the selected pick-up window at the latest. When your order is ready for pickup, we'll send you a notification email to you. If you are unable to collect your order at all, or do so within the time window you have chosen or otherwise agreed, you will be charged the costs related to the return (see 8.3).

8.8 Orders containing alcoholic beverages are only handed over to adult consumers against proof of identity. The driver of the online store has the right, for a valid reason, to take a picture of the identity document and register the last five (5) digits of the certificate as proof of the implementation of the age check, or refuse to hand over the above-mentioned products if no proof of identity is presented.

9.1 At the ordering stage, you will be asked to choose a payment method from the options offered by the Online Store. Payment methods may incur additional fees, which are displayed in the Online Store when choosing a payment method. Any additional charges will be shown on the delivery confirmation and on the receipt as a separate line.

9.2 Online store orders cannot be paid in cash, with a social welfare office voucher or lunch voucher.

9.3 If we need to change the delivery method or time due to a reason attributable to you, such as the fact that it is not possible to charge the payment card or you are not present at the agreed delivery time, the original delivery fee will remain in force. The online store is not obliged to refund the difference in delivery fees caused by the change. The online store reserves the right to charge an additional charge of EUR 14.90 if payments repeatedly fail due to reasons attributable to the customer. The order will be charged once the products have been collected. If the charge does not go through, the Online Store may, at its discretion, not deliver the products to you or collect payment from you afterwards, in which case the Customer must immediately make the payment to the Online Store.

9.4 The online store accepts valid discount codes issued for the online store. The value of the discount code will be deducted from the order total. Online store discount codes can only be valid in certain stores and the Online Store may refuse to issue a discount code even if the Online Store ordering system accepts it. The terms of the discount code can be inquired from customer service. If the value of the discount code is greater than the total amount of purchases, the Online Store will not refund the excess to the customer.

9.5 When you place an order, a binding contract is formed between you and the Online Store for the collection of products. The online store incurs costs once the products have been collected. Therefore, you must ensure that you have sufficient funds on your card to complete the order charge and that you have provided us with up-to-date card details. The online store may charge a settlement fee of EUR 14.90 if an error related to payments is related to an authorization hold or the card cannot be charged for reasons attributable to you.

10.1 When you use the Online Store as a consumer, you have the right, according to the law, to cancel the sale of consumer goods without any special reason. There is no right of withdrawal for groceries. Food and other perishable products

10.2 There is no right of return or withdrawal for foodstuffs or other perishable or expiring products, nor for products which, by their nature, are inseparably mixed with other goods after delivery. Therefore, you cannot, for example, return food you have bought due to the right of withdrawal.

Corporate clients

10.3 Corporate customers do not have the right of return or cancellation.

Consumer goods

10.4 Unless otherwise stated below, consumer goods purchased from the Online Store have a 14-day right of withdrawal. The 14-day period is calculated from the moment you receive the product.

10.5 If you wish to cancel the purchase of a consumer goods product, we ask you to submit a notice of withdrawal by contacting customer service. You can use the cancellation form to submit a cancellation notification. Cancellation notice cannot be given to the drivers of the Online Store.

10.6 If you cancel the purchase, please return the goods without delay and no later than 14 days after the cancellation notice has been given. It is your responsibility to pay the direct costs of returning the products. If you cancel the purchases, we will refund to you without delay and no later than within 14 days of receiving the cancellation notice the payments made by you (product price + charges according to the cheapest standard delivery method) in connection with the cancelled transaction.

10.7 We apply the following restrictions to cancellations of consumer goods transactions:

• Games, movies, magazines, software or other sealed products are non-refundable once the product packaging/seal has been opened.
• Installing the operating system on computers terminates the right of return.
• Hygiene and intimate products do not have a right of return after opening the package. Hygiene and intimate products include epilators, razors, masks, hair trimmers and nose/ear hair trimmers, hair care devices and home barbers, electric toothbrushes and oral hygiene devices, fever, blood pressure and blood glucose meters, as well as breathalyzers, earbuds and hands-free devices.
• A product is not granted a right of return and/or withdrawal if it has been manufactured or modified according to the consumer's requirements or clearly to meet personal needs.

11.1 Consumer goods purchased from the Online Store are warranted by the manufacturers. The warranty period varies from product to product and is indicated in the Online Store. We will deliver a paper warranty receipt for the product to you when ordering.

11.2 We are legally liable for any defects in the Product. We kindly ask you to check the condition of the delivered products without delay and return any defective product in its original packaging and accessories to the information desk of the store that collected the order. You can also contact the store before returning.

11.3 In the event of an error, we will endeavor to correct the error, provide a non-defective product or refund the product in cash. Sometimes, for example, the verification of a defect may require that the product is submitted to the manufacturer or importer for inspection.

12.1 We ask you to make any complaints related to orders to the store's customer service. Contact channels can be found in the Online Store, under Stores and opening hours.

12.2 We recommend that you make a complaint as soon as possible and, in the case of foodstuffs, no later than two days after delivery or collection. In the case of food products, the period of use of the products can be very short, in which case quick contact with the store makes it easier to clarify the defect.

13.1 We process your personal data in accordance with our Privacy Policy.

13.2 We may use subcontractors to collect and transport purchases. Our collectors and drivers have access to information about you so that they can deliver the products you have ordered. In addition, if you pay for your purchase online, payment information will be forwarded to our service provider for the purpose of executing payments.

14.1 Any disputes between the Customer and the Online Store shall be governed by the law of the Republic of Estonia. Disputes shall be resolved in Harju District Court.

14.2 As a consumer you have the right to submit a complaint to the consumer complaints committee through the Consumer Protection Board or to a court. The consumer may submit the complaint himself or herself or through a representative.

Consumer Disputes Commission:

https://ttja.ee/